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For Caregivers

1. Are there any precautionary measures I have to take before reporting for my job?

All Caregivers are required to have their temperature taken before they report to their respective jobs. Anyone who has a fever and/or exhibits signs of respiratory illness like coughing or shortness of breath should be sent home or to seek medical assistance. If Caregivers or their family members have travelled abroad in the past 14 days, they required to undergo 14-day mandatory quarantine at dedicated quarantine centres by the Ministry of Health. Please notify our Customer Care if you are undergoing a 14-day mandatory quarantine, and refrain from reporting to work.

2. What do I have to take note of during the service?

Caregivers are to take note of the number of people in the household so that Caregiver Malaysia can easily keep track in the event of contact tracing. Caregivers should put on surgical masks throughout their course of duty and sanitize their hands with alcohol-based hand sanitizer before and after the service. Caregivers are to look out for symptoms such as cough, fever and sneezing among the client's family, as well as indication of a travel history within the past 14 days. Should Caregivers notice anything suspicious, they should reach out to Caregiver Malaysia's Customer Care at +603-2856 2273

3. What do I have to take note of after the service?

If Caregivers fall sick and show signs of infection in the next 14 days after the service, they should contact Caregiver Malaysia's Customer Care and seek medical assistance immediately.

For Customers (Careseekers)

1. What should I consider before engaging a service with Caregiver Malaysia?

Before Caregiver Malaysia arranges for a Caregiver to provide service at the Careseeker's residence, our Customer Care will contact the Careseeker to enquire if they have a travel history and/or the presence of symptoms such as cough, fever and shortness of breath among family members in the past 14 days. Caregiver Malaysia has taken steps to ensure the safety and health of our community. Should the Careseekers have a travel history and/or family members with signs and symptoms of infection, Caregiver Malaysia will refer Careseekers to our telehealth partners to provide timely medical consultation and escalation.

2. What should I do if I encounter a Caregiver with a travel history to China and/or signs of infection during the service?

Should Careseekers notice that the Caregiver displays symptoms like cough, fever, shortness of breath and/or has a travel history within the past 14 days of service, please contact Caregiver Malaysia's Customer Care at +603-2856 2273. If the Caregiver is found to meet any of the aforementioned suspect case criteria, Caregiver Malaysia will terminate the service of the Caregiver and refer them to our telehealth partners to provide timely medical consultation and escalation.

3. What do I have to take note of after the service?

If Careseekers suspect the Caregiver to meet the case criteria as in point 2, they are advised to monitor for the emergence of symptoms like cough, fever and shortness of breath in the next 14 days after the service. Should they show signs of infection, they should contact Caregiver Malaysia's Customer Care and seek medical assistance immediately.

4. What is the MYcare Campaign promotion about?

(a) Careseekers that book our Caregivers bearing the MYcare badge on their profile is entitle for a 25% discount on the Booking Fee (not the Service Fee).
* MYcare badge is indicated on all profile of participating Caregivers.

(B) Careseekers that book our MYcare Caregivers with a minimum Service Fee of RM300 gets a complimentary Care Package from Caregiver Malaysia.
* Care Package includes Hand Sanitizer, Face Mask, First Aid Kit and Alcohol Wipes.
* Subject to availability.

(C) Careseekers that book our MYcare Caregivers with a minimum of RM1000 (excluding Booking Fee) gets a complimentary COVID-19 Rapid Test, to be tested on the appointed Caregiver after confirmation and payment of service.

(D) Careseekers that book our MYcare Caregivers with a minimum of RM3001 (Excluding Booking Fee) gets a complimentary Insurance Coverage for the confirmed booking.

5. When does the MYcare Campaign start or end?

MYcare Campaign promotional period is 1st of October 2020 – 31st of December 2020.

6. Can I book in advance for a caregiving service during the promotion period?

Yes, you can take advantage of the MYcare Campaign to make advance booking of our services – but the service period must be completed before within 3 months after confirmation has been made.

7. Can I combine this promotion with other ongoing promotions?

No, you can only choose only one promotion to be used per booking.

8. Is the promotion applicable for Non-Malaysian Careseekers?

Yes, this promotion is open to all residing in Malaysia who is looking for caregiving services from Caregiver Malaysia.

9. Is this promotion (25% discount) applicable to all Caregivers that I book?

No. It is only applicable to the Caregivers that is participating in this campaign. To understand if the Caregiver that you have booked is participating, you may check if they have the MYcare badge on their profile through our website or contact our Customer Care Centre at +603-2856 2273 to get more information.

10. How do I place a booking for the Caregiver that is participating in this campaign?

You may book the MYcare Caregiver through our website or contact our Customer Care Centre at +603-2856 2273.

11. Can I book caregiving services through this campaign before choosing the Caregiver?

Yes, after you have made a prior booking, our Customer Care Centre will contact you. But if you require a Caregiver urgently, your booking based on the MYcare Campaign will depend on the MYcare Caregivers’ availability.

12. Can I choose another Caregiver after a successful booking?

We do not encourage you to reselect your Caregiver as you have already made a booking with them. If there is any issue arises, our Customer Care Centre will get in touch with you.

13. Is this MYcare Campaign promotion on the total bill?

No, the MYcare 25% discount is only applicable to the MYcare Caregiver’s booking fee, excluding the MYcare Caregiver’s service fee.

General Precautions

Caregiver Malaysia encourages our Caregivers and Careseekers to continue adhering the 3Cs and 3Ws as advised by the Ministry of Health Malaysia: -

Avoid the 3C’s:

Avoid Crowded places; Confined spaces; Close conversations

Practice the 3W’s:

Wash hands frequently with water and soap; Wear facemasks in public areas or if symptomatic; Warn self and others of the following:

  • Avoid shaking hands or touching others.
  • Practice good coughing and sneezing etiquette.
  • Disinfect frequently touched surfaces.
  • Stay at home.
  • Seek treatment if symptomatic.

To receive the latest updates about the virus situation, please visit Ministry of Health's website or contact Crisis Preparedness & Response Centre (CPRC) Ministry of Health Malaysia at +603-8881 0700

Precautionary Measures in Caregiver Malaysia's Office

Announced by Prime Minister Muhyiddin Yassin during a live telecast, the RMCO will be extended to 31 December 2020. Caregiver Malaysia is allowed to resume as normal with adherence to strict standard operating procedures (SOP).

As Caregiver Malaysia understands the safety and health of our community is of utmost priority, we have taken the following precautionary measures.

  1. To facilitate COVID-19 contact-tracing, the MySejahtera app is made compulsory to register when you enter our office.

  2. Our Customer Care Centre remains in operation, and you can reach us at +603-2856 2273. You can also reach out to us via our social media platforms (Facebook and Instagram). Should there be any changes to our operations, we will keep you informed via email, social media as well as our website.

  3. Staff members who have travelled abroad within the past 14 days and developed symptoms will be referred to Caregiver Malaysia’s telehealth partners to provide timely medical consultation and escalation.

  4. If any staff member returns to office for essential work and develops symptoms of respiratory infection or other contagious infection, all staff members who were in contact with the affected staff member will be instructed to be quarantined at home for the next 14 days. However, Caregivers and Careseekers can still reach us at our hotline.