For Caregivers
1. Are there any precautionary measures I have to take before reporting for my job?
All Caregivers are required to have their temperature taken before they report to their respective jobs. Anyone who has a fever and/or exhibits signs of respiratory illness like coughing or shortness of breath should be sent home or to seek medical assistance. If Caregivers or their family members have travelled abroad in the past 14 days, they will be put on a Stay-home Notice by the Ministry of Health. Please notify our care consultants if you are put on a Stay-home Notice, and refrain from reporting to work.
2. What do I have to take note of during the service?
Caregivers are to take note of the number of people in the household so that CaregiverAsia can easily keep track in the event of contact tracing. Caregivers should put on surgical masks throughout their course of duty and sanitize their hands with alcohol-based hand sanitizer before and after the service. Caregivers are to look out for symptoms such as cough, fever and sneezing among the client's family, as well as indication of a travel hisory within the past 14 days. Should Caregivers notice anything amiss, they should reach out to CaregiverAsia's Care Service Associates at +65 6258 6683.
3. What do I have to take note of after the service?
If Caregivers fall sick and show signs of infection in the next 14 days after the service, they should contact CaregiverAsia and seek medical assistance immediately.
For Careseekers
1. What should I consider before engaging a service with CaregiverAsia?
Before CaregiverAsia arranges for a Caregiver to provide service at the Careseeker's residence, our care consultants will contact the Careseeker to enquire if they have a travel history and/or the presence of symptoms such as cough, fever and shortness of breath among family members in the past 14 days. CaregiverAsia has taken steps to ensure the safety and health of our community. Should the Careseekers have a travel history and/or family members with signs and symptoms of infection, CaregiverAsia will refer Careseekers to our telehealth partner, WhiteCoat to provide timely medical consultation and escalation.
2. What should I do if I encounter a Caregiver with a travel history to China and/or signs of infection during the service?
Should Careseekers notice that the Caregiver displays symptoms like cough, fever, shortness of breath and/or has a travel history within the past 14 days of service, please contact CaregiverAsia at +65 6258 6683. If the Caregiver is found to meet any of the aforementioned suspect case criteria, CaregiverAsia will terminate the service of the Caregiver and refer them to our telehealth partner, WhiteCoat to provide timely medical consultation and escalation.
3. What do I have to take note of after the service?
If Careseekers suspect the Caregiver to meet the case criteria as in point 2, they are advised to monitor for the emergence of symptoms like cough, fever and shortness of breath in the next 14 days after the service. Should they show signs of infection, they should contact CaregiverAsia and seek medical assistance immediately.
General Precautions
CaregiverAsia encourages our Caregivers and Careseekers to take the following precautions as advised by the Ministry of Health.
Precautionary Measures in CaregiverAsia's Office
As CaregiverAsia understands the safety and health of our community is of utmost priority, we have taken the following precautionary measures.
1. With effect from 27th March 2020, CaregiverAsia's staff will be working from home. However, our call centre will remain in operation, and you can reach us at +65 62586683. You can also reach out to us via our social media platforms (Facebook and Instagram). Should there be any changes to our operations, we will keep you informed via email, social media as well as our website.
2. Staff members who have travelled abroad within the past 14 days and developed symptoms will be referred to CaregiverAsia's telehealth partner, WhiteCoat to provide timely medical consultation and escalation.
3. If any staff member returns to office for essential work and develops symptoms of respiratory infection or other contagious infection, all staff members who were in contact with the affected staff member will be instructed to be quarantined at home for the next 14 days. However, Caregivers and Careseekers can still reach us at our hotline.